Delivery and Returns
Delivery and Returns Information
At Urban Uprise, our top priority is to keep our customers satisfied, which includes ensuring timely and efficient shipping of your orders.
PLEASE NOTE:
If you choose to leave your order in a safe place, we are not responsible for the parcel once it has been delivered to that location. We do not hold responsibility for any lost or damaged parcels after they have been delivered to a safe place.
Delivery Information:
We offer free worldwide shipping on all orders. Orders placed after 2 PM will be dispatched the next working day (excluding bank holidays and busy sale periods).
UK and Ireland:
- Free shipping: 5-9 working days
International:
- Free shipping: 9-16 working days
Delivery Process:
1. Order Confirmation: Once you place an order, you will receive an order confirmation email detailing the products ordered, your order number, and your shipping address.
2. Shipping Confirmation: You will receive a second email once your order is dispatched, including your tracking details and tracking number.
3. Delivery Notification: On the date of delivery, you will receive a text notification with your delivery window.
DHL Service Point:
If you know you will not be available to receive your delivery, you can choose to pick up your order from your nearest DHL service point through your text confirmation.
To collect your delivery from a DHL service point, you will need:
- Photographic ID (driving license or passport)
- Email or text confirmation from DHL
Leaving with a Neighbour:
You can choose to leave your order with a neighbour by providing DHL with their house number and other details. If you select this option, neither DHL nor Urban Uprise holds responsibility if the parcel is lost or damaged after it has been delivered.
Vacation:
If you are on vacation, you can request DHL to hold your parcel for up to 30 days.
Returns:
Return Address:
Urban Uprise
9, 203 Owen Street
Manchester
M15 4UH
Terms and conditions for returning items are on the returns form.
Non-returnable items: Hats, caps, socks, and gloves and sale items
If you have any issues with your order, such as incorrect items or missing items, this must be reported within 48 hours of the parcel being delivered.
Click here to download the returns form.
Tracking Your Parcel:
You can track your order using the tracking number sent via email. You can also track your shipment from the text confirmation sent once the order has been shipped.
Thank you for choosing Urban Uprise. We strive to provide you with the best shopping experience possible.
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THE MISSION
At the core of Urban Uprise, we strive to deliver unmatched quality that goes beyond the aesthetics and luxury of our products. Our goal is to curate timeless streetwear pieces that you see as valuable investments, designed to endure and remain stylish through the years.
We are committed to the relentless pursuit of excellence, continually refining and enhancing our collections, products, and services without making any compromises. Our dedication to perfection is unwavering, ensuring that each piece you purchase from Urban Uprise stands as a testament to our mission of providing superior quality and timeless style.
HOW IT STARTED
Urban Uprise was born out of a passion for streetwear and a desire to bring a new level of luxury to the fashion scene. Our journey began in Manchester, where a small group of streetwear enthusiasts envisioned a brand that would combine the best of European quality with cutting-edge style.
Frustrated by the lack of truly premium streetwear options, we set out to create a brand that prioritizes uncompromising quality and meticulous craftsmanship. By sourcing products directly from top suppliers across Europe, we ensure that every piece in our collection meets the highest standards of excellence.
From humble beginnings, our commitment to perfection and our dedication to providing a superior shopping experience have driven us forward. Today, Urban Uprise stands as a testament to our belief that luxury and streetwear can coexist, offering timeless, investment-worthy pieces for the discerning fashion enthusiast.
Join us as we continue to elevate the world of streetwear, one exceptional garment at a time.
THE FUTURE
The future of Urban Uprise will always strive for improvement and perfection across all areas of the brand, products, and services. This relentless pursuit is ingrained in our DNA and is a core value of everyone who works here. Moving forward, we are adding three important objectives to our focus: community, sustainability, and lifestyle.
Our journey would not have been possible without the incredible support and loyalty of our community. We aim to build stronger connections with you, whether it's through our upcoming pop-up events or by seeking your valuable feedback on our new product developments. We genuinely look forward to engaging with you and greatly appreciate your input.
Sustainability holds paramount importance for us, now more than ever. While we have already made conscious efforts to create investment pieces that stand the test of time, consciously avoiding the pitfalls of fast fashion, adopting paperless order systems, and sourcing our products from Europe to reduce transport emissions, we acknowledge that there is still room for improvement. In the near future, our immediate focus will be on utilizing only fully recyclable materials for our packaging and transitioning all leather detailing to vegan alternatives.
We are working tirelessly to build on our existing efforts to turn Urban Uprise into a lifestyle brand. For years, we’ve been perfecting the core products in every wardrobe. We aren’t stopping there, though; we aim to cover all occasions and every moment through unique, personality-driven pieces.
We want Urban Uprise to be the only place you need to build your wardrobe. Join us as we continue to elevate the world of streetwear, infusing luxury and style into every aspect of your life.