RETURN
POLICY
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as
food, flowers, newspapers or magazines cannot be returned. We also do not
accept products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if
applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened
Any item not in its original condition, is damaged or missing parts for reasons
not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at support@urban-uprise.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at support@urban-uprise.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping
To return your product, you should contact our team at
support@trendshill.com
You will be responsible for paying for your own shipping costs for returning
your item. Every returned item must have a tracking number. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
If you are shipping an item back, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item.
